Rise of on-demand services in 2023

How Retail Laundry is responding to the Rise of On-Demand Services in 2023

The retail laundry industry has seen significant changes in recent years, primarily due to the rise of on-demand laundry services. The convenience of having your laundry picked up, washed. And delivered back to you is undoubtedly appealing to many people, especially those with busy schedules. As more and more consumers demand fast and convenient solutions for their laundry needs. So, Traditional laundry businesses have had to adapt and innovate to keep up.

In 2023, we see several key trends in the retail laundry industry due to the rise of on-demand services. This blog post will explore how retail laundry businesses respond to the rise of on-demand services in 2023.


1) Offering on-demand laundry services. 

One of the most significant ways retail laundry businesses respond to the rise of on-demand services is by offering on-demand laundry services, online booking, and payment options. Customers can place an order for laundry pickup, and delivery through an on-demand app(QDC On-Demand app), WhatsApp, or website and have their laundry done quickly and conveniently.

Know more about: – WhatsApp Bot for laundry Business. (Your laundry and dry cleaning business customers can schedule, pay, engage, and can perform more using WhatsApp) 


See a demonstration below to understand how your customer can schedule a pickup, pay, or perform various functions>>



It makes it easier for customers to schedule and pay for laundry services without visiting the physical store. It is an essential step in keeping up with the convenience factor that on-demand laundry services offer.


2) Investing in technology

Technology is at the forefront of the on-demand laundry industry. Many companies utilize mobile apps, WhatsApp (WhatsApp bot for laundry business), equipment, and advanced algorithms like laundry management software- QDC Software to streamline the laundry process. Retail laundry businesses invest in technology to keep up with the changing market. It includes implementing laundry tracking systems, automating processes, and using advanced equipment (8-laundry and dry cleaning equipment you must have) to improve efficiency and accuracy.

To stay competitive in a rapidly changing industry, laundry businesses have had to invest in technology to streamline their operations. And improve their services. By leveraging technology, laundry businesses can improve efficiency, reduce costs, and provide better customer experiences.

You always need to check on innovations in the retail laundry. And be aware of the recent technology or innovations happening in the industry. Read here to know “innovation in retail laundry” and “what to expect in 2023”! 





3) Offering eco-friendly solutions 

Consumers are increasingly concerned about the impact of their actions on the environment. And this trend is evident in the laundry industry as well. Traditional laundry businesses are responding by offering eco-friendly solutions, such as using energy-efficient machines and eco-friendly chemicals laundry services. By providing sustainable solutions, laundry businesses can differentiate themselves from competitors and appeal to environmentally conscious customers.

So, as a launderer or dry cleaner, you are uniquely positioned to impact the environment positively. And though few among us can ever totally escape our carbon footprint. 7 ways to save the environment while doing your laundry and dry cleaning.


4) Providing personalized services and updating your business according to changing customers

Many retail laundry businesses are responding by building customer relationships and providing a more personalized experience. It includes offering Pre-paid Packages, engagement, customer preferences, customized messaging to At-risk customers, special care instructions for delicate items, and taking the time to address any concerns or questions that customers may have.

So, by providing personalized services, laundry businesses can build loyal customer bases and stand out in a crowded market. Furthermore, if you want your business to grow in the future, your laundry and dry cleaning business needs to reach the first digital customer. But how? Click here to learn! 

Additionally, there is no doubt: Gen Z is built DIFFERENT! As Gen z strongly influences commerce and culture growth. Businesses and brands that learn to connect with these subcultures will only flourish. So, 5 best practices to market Gen Z. Read here!


5) Expanding their offerings and payment options.

Retail laundry businesses are nowadays responding by expanding their service offerings to include more than just basic washing and drying. Many offer specialized services such as laundry folding services, alteration, shoe cleaning, pre-paid packages, eco-friendly cleaning options, and many more to differentiate themselves from the competition.

So, by expanding their offerings, laundry businesses can provide more value to their customers. And stay relevant in a rapidly changing industry.

It is high time to jump on digital payments if you are still left behind. There is no doubt that the digital payments market has been booming since the pandemic started. People have been wary of using cash to make payments and looking for quick alternatives for money. And they are shifting very quickly to cashless payments in everything from customer transactions to workers’ incomes. Know more about 5 reasons to adopt digital payments in the laundry business here!



It is clear that the rise of on-demand laundry services has had a significant impact on the retail laundry industry. Retail laundry businesses are adapting to stay competitive by offering online booking and payment options, quick turnaround times, a more comprehensive range of services, investing in technology, and focusing on personalized service.

One of how retail laundry businesses can stay ahead of the curve is by adopting laundry management software such as Quick Dry Cleaning Software. This software has solutions every laundry business has ever dreamt of, including online booking and payment options, automated invoicing and billing, a dashboard and reporting, inventory management, and even a customer management system.

By signing up for a 14-day trial of Quick Dry Cleaning Software, laundry business owners can experience the benefits for themselves and see how it can 2x the growth of their business. Therefore, it is a worthwhile investment for any retail laundry business looking to stay competitive in the rapidly changing laundry industry.

So, Start FREE Trial for 14 days now and explore how Quick Dry Cleaning Software can help you better manage your Dry Cleaning and Laundry Business.