How REVIVO Built a Scalable Cloud Laundry Brand with QDC
How is REVIVO Building a scalable & sustainable Franchise Brand with QDC
The Case Study featuring : Khushboo Gupta & Vikas Agarwal
Introduction
Founded by Khushboo Gupta and Vikas Agarwal (IIT & IIM Ahmedabad alumni) is a DPIIT-recognized and NITI AAYOG-funded cloud laundry business. After starting with a single live laundromat to understand the ground realities of the unorganized laundry market.
The founders scaled REVIVO into a successful model in Delhi-NCR.Backed by Inflection Point Ventures, the brand’s mission is to build a national network of 1,000+ profitable franchise stores.
Challenges
In the early stages, managing growth without a dedicated system created significant operational hurdles:
Manual Inefficiencies: Order processing, inventory management, and scheduling were done manually, leading to human errors and high costs.
Operational Delays: Lack of automation resulted in longer turnaround times and reduced overall productivity.
Logistics Complexity: Coordinating a large fleet of 20+ drivers in Delhi-NCR was difficult without real-time tracking or route optimization.
Customer Experience: Manual tracking led to inaccuracies in fulfillment and communication gaps, impacting customer satisfaction.
Solution
To enable national scalability, REVIVO transitioned to QDC Software. The platform was selected for its user-friendly interface, affordability, and trusted reputation in the laundry industry. The implementation involved:
Integration: Deep collaboration with the QDC team to customize the software for REVIVO’s specific workflow.
Training: A smooth onboarding process for the entire team, including drivers and workshop staff.
Logistics Sync: Connecting the pickup/drop executive app directly with the CRM to ensure real-time coordination between the field and the workshop.
Impact
+20%
Customer Satisfaction Score
-25%
Reduction In Operational Costs
+40%
Increase in Daily Orders
+50%
In Revenue Growth
Key Features and Benefits
Digital Doorstep Invoicing: Replaced manual paper challans with instant digital billing, Using QDC Riders App.
Automated Communication: Automated WhatsApp/SMS updates keep customers informed at every stage of the process.
Fleet Optimization: Automated scheduling and route optimization for 20+ drivers, resulting in fewer delays and better coordination.
Centralized CRM: Seamless integration between the driver app and the workshop billing system for unified operations.
Recommendation
REVIVO rates QDC a 10/10, highlighting it as a cost-effective investment that delivers a massive Return On Investment (ROI).
“QDC has transformed our operations and driven growth. We highly recommend it to any laundry or dry-cleaning business aiming for efficiency and success. It is a smart investment that far outweighs the subscription cost.” — The REVIVO Founders
